Privacy Policy

Vindexr ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Vindexr software application (the "Software"). Please read this Privacy Policy carefully. By using the Software, you consent to the practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Software.

1. Information We Collect

We collect information in several ways depending on how you interact with our Software.

1.1 Information You Provide Directly

• License Information: When you purchase and activate Vindexr, we collect your License Key and the email address associated with your purchase.
• Support Communications: If you contact us for support, we may collect your name, email address, and the content of your communications.
• Feedback: Any feedback, suggestions, or ideas you voluntarily provide to us about the Software.

1.2 Information Collected Automatically

• Device Information: We collect device identifiers and basic system information (such as operating system version and hardware model) for license validation purposes.
• Usage Data: We may collect anonymous, aggregated information about how you use the Software, including feature usage patterns and performance metrics. This data does not identify you personally.
• License Validation Data: The Software periodically connects to our servers to validate your license. During this process, we receive your License Key and device identifier.

1.3 Information We Do Not Collect

We want to be clear about what we do NOT collect:

• Your Media Files: Your video files, images, audio files, and other media content are processed entirely on your local device. We do not upload, access, or store your media files on our servers.
• Transcription Data: Transcriptions generated by the Software remain on your local device. We do not collect or store your transcription content.
• Search Queries: Your searches within the Software are processed locally and are not transmitted to our servers.
• Edit Collections: Your edit points, collections, and project data are stored locally on your device.

2. How We Use Your Information

We use the information we collect for the following purposes:

• License Management: To validate your license, prevent unauthorized use, and manage your access to the Software.
• Software Improvement: To analyze anonymous usage patterns and improve the Software's features, performance, and user experience.
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
• Communications: To send you important updates about the Software, including security alerts, feature announcements, and changes to our terms or policies.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Third-Party Services

The Software may integrate with or utilize certain third-party services. Each third-party service has its own privacy practices, and we encourage you to review their privacy policies.

3.1 AI and Machine Learning Services

Certain features of the Software utilize artificial intelligence services for transcription, visual search, and content analysis. When you use these features:

• Local AI Processing: Where possible, AI processing occurs locally on your device using models that run entirely offline.
• Cloud AI Services: Some advanced features may utilize cloud-based AI services. When cloud processing is used, portions of your content may be transmitted to third-party AI providers. These providers process your data according to their own privacy policies and data processing agreements.

We strive to clearly indicate within the Software when features use cloud-based processing versus local processing.

3.2 Video Editing Software Integration

The Software integrates with third-party video editing applications such as DaVinci Resolve and Adobe Premiere Pro. These integrations operate locally on your device and do not transmit data to our servers. Your use of these third-party applications is governed by their respective privacy policies.

3.3 Payment Processing

We use third-party payment processors to handle license purchases. We do not directly collect or store your payment card information. Payment processing is handled by our payment partners in accordance with their privacy policies and PCI-DSS compliance requirements.

4. Data Storage and Security

4.1 Local Data Storage

The majority of your data, including media files, transcriptions, search indexes, and project data, is stored locally on your device. You are responsible for maintaining backups of your local data.

4.2 Server-Side Data

Limited data that we collect (license information, device identifiers, anonymous usage data) is stored on secure servers. We implement appropriate technical and organizational measures to protect this information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Access controls limiting who can access your information
• Regular security assessments and updates

4.3 Data Retention

We retain your license information for as long as your license is active and for a reasonable period thereafter for record-keeping purposes. Anonymous usage data may be retained indefinitely in aggregated form. If you request deletion of your personal information, we will delete or anonymize it within thirty (30) days, except where retention is required by law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• 5.1 Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• 5.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
• 5.3 Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.
• 5.4 With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

6. Your Rights and Choices

• 6.1 Access and Correction: You have the right to access the personal information we hold about you and to request correction of any inaccurate information. You can contact us at [email protected] to make such requests.
• 6.2 Data Deletion: You may request deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or legitimate business purposes, such as maintaining records of license purchases.
• 6.3 Data Portability: Upon request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
• 6.4 Opt-Out of Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. Please note that you cannot opt out of receiving transactional communications related to your license or essential Software updates.
• 6.5 Do Not Track: The Software does not currently respond to "Do Not Track" signals. However, because we collect minimal data and process most information locally, your privacy is protected by design.

7. International Data Transfers

If you are accessing the Software from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Software, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

8. Children's Privacy

The Software is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at [email protected]. We will respond to verifiable requests within 45 days.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your personal information based on your consent, our legitimate interests (such as license validation and fraud prevention), and contractual necessity.
• Additional Rights: In addition to access, correction, and deletion rights, you have the right to restrict processing, object to processing, and lodge a complaint with a supervisory authority.
• Data Controller: Vindexr is the data controller responsible for your personal information.

To exercise your rights, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy within the Software or on our website and updating the "Effective Date" at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Software after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Vindexr
Email: [email protected]
Website: https://vindexr.com

BY USING VINDEXR, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.